FAQs
Welcome to the LALUXBAG FAQ page. Here you’ll find answers to common questions about our digital products and services.
1. How do I receive my purchase?
All products at LALUXBAG are digital downloads. Once your payment is confirmed, you will receive an instant download link on the order confirmation page. You will also receive an email with the download link for your records.
2. What software do I need to use your templates?
Most of our templates are designed for use with Canva. You can use them with a free Canva account, though some may include premium elements that require Canva Pro (this will be noted in the product description). For our planners, a standard PDF reader is all you need for printing.
3. Can I use these templates for my business?
Yes! When you purchase a template from LALUXBAG, you receive a personal and limited commercial license. You can use them to create content for your own personal social media or for your business. However, you cannot resell, redistribute, or share the original template files.
4. I haven't received my download email. What should I do?
First, please check your Spam or Promotions folder. If it’s not there, ensure your payment was successfully processed. If you still can't find it, contact us at shygje@gmail.com with your order number, and we will resend it to you immediately.
5. Do you offer refunds?
Due to the digital nature of our products, all sales are final once the files have been downloaded. However, if you experience a technical issue or received the wrong file, please reach out to us within 14 days, and we will make it right.
6. Where are you based?
We are proudly based in Sacramento, California, USA. While we operate entirely online, our team is dedicated to providing high-quality design resources from the heart of California.
7. How can I contact support?
We’re here to help! You can reach us via:
•Email: shygje@gmail.com
•Phone: +1 530 2022 765
•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
LALUXBAG
2108 N Street Sacramento, 95816, California, US.